Shipping and Returns
We hope you enjoy anything you order from us but we regret that we cannot take back a DVD or CD because you did not like it. You will find video clips of each DVD on our website as well as MP3s of audio tracks from our CDs that should help you decide on your purchases. If you find you are dissatisfied with anything purchased from us, it may be returned - in unused condition - for exchange or a full refund (less shipping charges). The item(s) must be sealed in their original shrink wrap, packed properly and dispatched within 5 working days of your having received the item(s). You should mail the item(s) to: Stefan Grossman's Guitar Workshop, PO Box 802, Sparta, NJ 07871.
Overseas Shipping Rates: The rate charged for the shipping of your order is based on the weight of the item(s) ordered as well as your location. All overseas orders are shipped Via Airmail. Before the final Checkout Page you will be shown your shipping/handling costs and you will have a chance to not place your order if you decide not to.
Back Orders: If an item goes on back order we will ship you the part of your order that is in stock. When the backordered item(s) becomes available we will ship you the rest of your order. You will NOT be charged any additional shipping/handling for the second shipment.