We hope you enjoy anything you order from us but we regret that we cannot take back a DVD or CD because you did not like it. You will find video clips of each DVD on our website as well as MP3s of audio tracks from our CDs that should help you decide on your purchases. If you find you are dissatisfied with anything purchased from us, it may be returned - in unused condition - for exchange or a full refund (less shipping charges). The item(s) must be sealed in their original shrink wrap, packed properly and dispatched within 5 working days of your having received the item(s). You should mail the item(s) to: Stefan Grossman's Guitar Workshop, PO Box 802, Sparta, NJ 07871.
Domestic Rates: We offer FREE SHIPPING to all addresses within the continental US. This goes out via Media Mail. The Post Office
says this can take 10-14 working days to arrive. But in our experience orders usually arrive much faster than that. You can opt for faster
delivery. We charge $10 for Priority First Class shipping. The Post Office says this should take 2-3 days to arrive. Shipping to Alaska and
Hawaii must be sent via Priority First Class and you should add this charge to your order.
Overseas Shipping Rates: The rate charged for the shipping of your order is based on the weight of the item(s) ordered as well as your location. All overseas orders are shipped Via Airmail. Before the final Checkout Page you will be shown your shipping/handling costs and you will have a chance to not place your order if you decide not to.
Back Orders: If an item goes on back order we will ship you the part of your order that is in stock. When the backordered
item(s) becomes available we will ship you the rest of your order. You will NOT be charged any additional shipping/handling for the second